[CONFIRMED]: Google Support Lead Generation Appointment [9-6098000040607]

Next audible to you?

I think you mute if you're speaking.

Just mute your mic or if you're facing any issue with your audio just can you reply on the chat?

Yeah right okay so am I audible to you is my audio fine.

Yes.

Okay so.

Let me just make sure that Jack is coming.

In the meantime I'll just connect my audio to the recorded line as well.

Okay, I emailed him. I think he's coming.

Just wait for him for two to three minutes if not we'll just proceed with the call I hope that is okay.

Okay.

We'll just start the call and we'll see a joint okay.

Okay.

Okay.

So before we proceed I would like to keep informed that this call may be record the monitor for quality training and to improve Google services subject to a privacy policy is that okay with you?

Sure.

Thank you so much can you please help me with the candidate question ID as well as the email address gives.

6582371408.

The email address.

It's Nick at Pixelocity.

Great I'll just send link just authenticate your.

Just want to indicate through that okay.

I'll just enter on the chat you can copy it from there and paste it onto a new tab if it's duplicate please do that follow a prompt and conveyance.

Let me know.

So you can start sharing your screen and before you share screen just take a minute to close any private or confidential task.

Oh just give me a minute I just want to go through the notes really quickly and I'll also go to your Google tag manager.

You know, I think.

We were trying to solve that enhanced conversion last time. I think there was an error.

With Jack's website because of something we did. So I believe he turned off.

Yep.

Yeah I remember so we'll just try creating two tags and we'll try see if it is collecting the data okay so just a minute I'll just.

However, he had a problem. It was creating a problem with a website, with something we did in here.

So I don't really want to put another tag without his permission.

If that's what we have to do, I think we need to wait for him.

Okay.

Was that your own? I think you were going to do some research after that call, but we never heard from you or anything.

So.

We wanted to do a I wanted to do it on a call itself.

Yeah I remember this yeah so I just have we need to add a code on the back end and we'll see if it has worked out now the back in on a clearer tag and see if it is working.

So we'll just wait for him we'll see if he joins the call.

Can you just make a call to him so that he knows that there's an appointment and he can join.

Let me see if I can get.

Him.

Hey, Jack, it's Nick.

Google ads.

Hey, Nick. Hey.

Are we meeting with Google? Yeah, I'm on the call with only me and Roshan, but I'm hesitant to do anything until you were here because I knew you had a problem with that tag that he did last time.

Yeah.

Just a minute.

Okay, see you in a second.

Okay, bye. Thanks.

Hey, Roshan, I think he's on his way.

Okay.

Guys sorry I'm late.

Hey, Jack.

Son, I think Jack is here now.

Yeah so before we proceed I would like to keep you informed that this call may be record number for quality changing and improved Google services is that okay with you yes.

Just a minute okay I just want to understand so Nick told me that you were facing you are facing some errors due to the code attics.

So I just want to know about that yeah basically broke our WordPress site so I had to unwind the code so that those the damage was not.

Continuing.

Oh okay.

Okay then so we would have to add so we have looked into it and we have to add another try adding another piece of code so I just want to know if that is okay or would you like to get the yeah I now know how to revert to a previous version.

And erase the changes so you can do whatever you want.

Okay so we'll just go to shaker space sorry go to variables.

And click on new on the bottom.

And click on variable configuration.

And go to custom Java.

I'll just send you the code that needs to be added.

Code just copied from Google meet and just paste over here.

And this other name saying email or something.

Now just click on new once again.

And click on variable configuration.

And custom JavaScript.

I'm dropping the code right now.

Just add that and save it.

Okay.

Okay.

Just a minute okay Kathleen has a standard message to me.

I just want to check that up really quickly so I just keeping the calls for the.

Okay so we can.

See.

Hi guys I just wanted to join in listen in the background and in case there's anything I can help with moving forward.

Thanks, Kathleen.

So you can now go that's the top.

And go for.

Name was Google ads is deploy data.

Say that again.

Google ads user provided data events.

Do you see automatic collection enhanced conversion? Google ads. There's an I button which I did. Just click on it.

You can now click on variable configuration.

Is there an option? Anything like that popping up? Okay, nowhere else. Close this.

Once again. Go to variables.

Click on automatic collection enhancement collection Google ads.

And click on the configuration. That box.

And go for manual configuration.

And for email, just click on the email drop down.

And you'll find something called.

Easy email.

And then for the phone, you see phone.

Now click on save.

You can click on subnet.

You click on update.

Now.

Yeah.

Now publish.

Let me check that. Okay. Go to JavaScript easy phone.

Close this.

Is equal to easy.

Brahm over here.

I'll just close this and go to workspace.

Then click on top preview.

Now first we just check which is the trigger that we need to put.

And once we are able to find that, we'll go ahead and change it on the tag as well. Okay. That's the first thing that I want to check. So just do a function. Click on continue. You have a page open up. Just click on that.

Do a form submit.

System and let me know.

Okay.

Now.

The submission.

Yes.

Okay, now click on variables first.

And click on link click on the last side.

8.

8.

Scroll down.

Okay.

We can just give me a minute. I think we can use a click ID instead. I don't see the other variable over here, but I think we can use it. Let me just check.

Now go to.

Tag assistant. So now go to tags first.

Click on tax.

You click on variable side.

Just decide that.

Summary on the top.

Left.

Stop last.

Now click on Google ads user provide data when it's on the right turn from the right.

Click on four container loaded.

Which one?

No four.

Okay, it's not connecting data. So just go to gold tag manager.

And we'll just change the trigger.

Tag manager.

If you close this tab, the tag assistant and the avatar as well.

The tab where the website was available. Just close that as well. Now after you've done that, just go to tags.

Open Google hatch is provide data event.

S. Okay, just click on triggering the one on the bottom.

Click on just click above it or close this.

You're going to remove both of these triggers.

Click on it.

And remove click on the minus icons.

Now click on triggering once.

Now click on the plus.

Tag.

Trigger configuration.

One more option. Okay.

So click on.

All elements.

Under click.

Now click on some clips.

There's a radio button over there. Go for class ID.

Just click on select variable.

New variable.

On the bottom.

Then where are the configuration?

And click on.

This scroll down and go for class ID.

Do not see in this list.

No, I don't see this one. Click close this one.

Close this as well.

So click on select variable once.

Again.

Scroll down.

Go for choose built in variable.

And you would have to click on click ID. The one third from here.

And I'll just share the click the value that you need to add.

This sender on the chat. Just copy and paste over.

There.

Just add a trigger name.

Now click on submit one second.

And we'll preview it.

Closes. Go to workspace.

To configure.

Interesting.

To the form submission and just let me know. Okay.

Okay.

Now click on the Google ads use data event.

Where do you where is that.

Here?

Okay, click on it.

It's not getting triggered is what I can. We can see. Okay, just close this.

Go to variables once again.

One on the bottom.

Okay.

And click on links. Click once again.

The e click.

Left here.

Just give me a minute or two.

I'll just keep the call on hold for two to three minutes.

Just to check for the better trigger.

And I'll get back to you.

Okay.

Okay.

Can you just go to the tag manager?

Close this.

Just keep that open. Just go to cool tag manager.

Just click on gtm website on the top right.

Another website link over here.

So I was just going ahead and checking a website back end. Okay. Just can you open the website on another tab?

Over here?

Click on purchase over here.

Or refinance anyone. Okay. And then go for view page source.

Right for gtm.

Over here you'd see TPM.

Right. So this is been commented out as in it is the whole script is added as a comment that is not.

You should remove that comment part of it for the ATM to form for me as well.

And just.

Can you do that for me so that I can stretch it from min.

E.

Say I couldn't understand you.

So you see it's in green right so where you see script function wd SL. That is the GTM code.

And that is commented out. That's why it is in green.

This right.

So basically yeah it's here but it's commented. It's like a text. It's just like a text. It won't be like completely functioning. It just stay take just on a new tab type in.

Here.

That tagassistant.google.com.

I can show you there.

Target system.google.com.

And then just open it open the website.

Okay so what I can see from my end is right.

So it is showing that the code is not available I think because you are the owner if you're one of the administrators you you're able to access it.

But for me it's not showing up.

And the code that you see it's commented out. I'm just going to deep dive into it.

To see if GTM has added anywhere else but I will be able to see it first.

As.

A.

Hey guys I'm back sorry I was I was out for a little bit there.

S everything going okay?

So.

I just want to gather feedback from you as well so today just go to that page since few pages.

Can I go to what?

Just go to weapons?

I don't know what that word is.

So.

Go to that other tab if you see over here.

This part where it says Google tag manager right just below that it is a script and it has been commented out that's why it is in green just can you tell me the developer did you make it into a comment for now?

Is that something you did?

Or what happened over there because I don't remember the view page so it's being like this the CRM also.

All right see you bye bye.

All right well are you asking me.

How our program or program this page is that what you're asking?

No no I was saying so there was an error right that happened and due to that due to that did you add the code if you see just can you stop the highlighting over there?

Yeah do you see where it says Google tag manager just below it it's a script and it's completely in green right so this is this are like the code has been changed to a comment comment is like it won't be considered for the program the program would be run because it will consider just as text.

So was that a change that you had made maybe or did the developer make make that change?

I'm I don't have the capability to do that since I'm not the developer the developer no longer works for me so I can't ask him.

Any other questions.

Okay so would you be able to so I'll just check it from my end if the google tag the tag is still working if the code has been added as a like a another JavaScript code has been added dynamically and if it is not you'd have to remove this commenting okay I can help you with this and you would have to press into screen for that is that okay?

Don't know what you mean.

Yeah so I'll just check a few things from my end and if that is not if everything is well and good.

Then you don't have to make any changes.

But if my specialist team tells me that the code is not added correctly the GTM code is not added correctly you'd have to go to the website backend and we would have to make some changes so do you have access to the backend? I do but I won't make those changes based on your advice.

Because you broke my website last time.

No problem okay then we would have to so I need to get someone else to do that?

Sure sure sure okay.

Well okay that works so just give me a minute again.

I'll check that from my end but for the tag we'll just go to the google tag manager.

Sorry the tag assistant.

And so did you make the purchase on the on which form did you make it like the form submission sign.

Purge.

The purchase.

On purchase.

So go for the other one was refinance right yeah go for refinance as well make a form submission on that page.

Using go no not not like this.

Go for close this click on the close button over here.

On the left.

Stop debugging.

And click on add domain and add the website domains.

And we'll do.

Once you're done just let me know.

Okay.

Okay click on continue and click on eight on the left you'll see eight click right just click on that.

And click on variables.

Zoom in a bit.

We just copy refinance however do you see click text.

Yeah just click on yeah copy that.

And go to the tag manager.

Can you hear me?

Yeah.

Okay correct okay just close this go to.

Tags.

Go to google ads is provide data event.

Triggering just the heading on the right you'll find that.

Click on the minus icon over here.

And click on triggering once again.

Click on the plus icon on the top right.

Click on trigger configuration.

Click on all elements.

Click on some clicks.

Click on select variable and go for click text.

And add that.

Just add a name any kind of name click on save.

Okay now click on the plus icon once again.

Over here.

And on the top right you'll find the plus icon click on.

Click on trigger configuration.

All elements.

Some clicks.

Save.

That.

What you would have to add over there is.

Just a minute it would be purchase.

And all caps.

Okay.

Let's see.

What.

I can see once again.

I can click on preview.

Yeah submit sorry submit.

Close this and go for workspace.

Continue then open click on reopen.

Let me just close all these I think there's too much okay.

Yeah.

Click on continue.

Just make the submission on one of the forms and just let me know okay.

And just click on.

So what I'll do is right so the code has been added I'll check with the tag installation once again and if the tag installation is the issue over here we'll just check it through the I'll check it with my team right now and if that is not the issue we'll I'll check it offline if what is the issue happening and if that.

If this code is not working I'll do the test and if the code is not working as expected you'd have to go with the data layer code because we are not able to pull it through the variables that we have created just give me a minute I'll just.

Check it with my.

Guys I'm back.

Anything you need for me.

For anything.

We're waiting for rochan to come back.

Okay.

So okay guys so there are a few things that needs to be done.

So first we would have to add that so as I told you the code is has been commented. I'll give you a description on the email what needs to be changed on the back end just change it I'll do the test if that is not working we can always use so as so as we know there's a email being sent on the URL right we can use that and the only downside to it is that it will only be recording or capturing the email phone number won't be captured so that is one of the options and if this test that I make going further it is not working that would be an option or data lab code is the last resort as well.

Those are the last two options.

Okay.

So just Nick I just want to keep this on pause okay so what we'll do is we'll pause the stack for now and go to google tag manager.

And go for the tag and just pause it for now.

Okay.

As well.

So that we don't see any issues on the website so we'll just pause it and once once you make sure that the code added on the back end is correct just for a few minutes we'll just let me know that the code is added the gtm code is added correctly then if any changes are required I'll let you know and also I'll make a test and you can like make it into like on pause it at that time only okay for now let's keep it paused.

Okay.

Okay.

Okay great okay thank you and have a great day I'll just I have to hop on another call right now.

And I'll send you all the options that we can go through on the email as well.

So.

I hope that is okay and thank you and have a great day for you okay thank you.

Okay.